How We Work Together

Three Ways to Engage

Every project is scoped individually — there's no fixed price list. We pick the model that fits your work.

Fixed-Scope Project

One locked scope, one agreed price. Paid per milestone (gate) that passes — from G0 to handover. Best for well-defined deliverables.

Monthly Retainer

A recurring monthly fee for maintenance, hosting, and support with an hour quota. Predictable cost, priority queue. Best after go-live.

Time & Materials

Billed by actual hours against an agreed rate card. Flexible for evolving scope, ad-hoc work, or ongoing development.

Maintenance Plans

Guarded with Written Time Targets

After go-live, your system isn't left alone — not a verbal promise, but an SLA with a timer.

Silver

Price on request

For stable systems with standard support needs.

  • Monthly support hour quota
  • Security updates & minor patches
  • Monitored backups

Gold

Price on request

For business-critical systems that can't stay down for long.

  • Faster response across all priorities
  • Larger hour quota + queue priority
  • Periodic system health reviews

Time Targets (SLA)

Tier Priority Target Response Target Resolution
Silver Critical 4 hrs 24 hrs
High 8 hrs 48 hrs
Normal 12 hrs 72 hrs
Low 24 hrs 120 hrs
Gold Critical 2 hrs 12 hrs
High 4 hrs 24 hrs
Normal 6 hrs 48 hrs
Low 12 hrs 72 hrs

SLA timers run in calendar hours (24/7) from the moment a ticket is created.

Transparency

What Determines the Price

A quote is built from real drivers, not guesswork. The bigger these are, the higher the effort — and we walk you through them openly.

• Number of users & roles • Modules & scope covered • Integrations (payment, WhatsApp, …) • Data migration volume • Customization depth • Support tier & SLA
Milestone-based payment

You don't pay everything upfront. A deposit starts the work, then payments follow the gates (G0–G7) that pass — so your cost always tracks real progress.

Final figures follow the agreed contract. Pricing scales with system complexity.

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FAQ

Frequently Asked Questions

Why is there no fixed price list?

Every business has different users, modules, integrations, and data. We scope first, then give a written quote — so you only pay for what you actually need.

Do you use Odoo Community or Enterprise?

We specialize in Odoo Community, with our own modules filling the gaps — so you avoid per-user license fees.

How long does an implementation take?

It depends on scope. The timeline is locked at gate G0–G1 together with the scope, and every gate after that is visible to you.

Can my existing data be migrated?

Yes. Data migration from spreadsheets or your old system is part of the Test & Migrate stage (G4–G5), verified before go-live.

What happens after go-live?

You can continue with a Silver or Gold maintenance plan: an hour quota, security updates, backups, and SLA-timed tickets.